Privacy policy

At Urban Hub, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

Information We Collect
When you use our website, we may collect the following information:

  • Personal details (name, email address, phone number)
  • Shipping and billing addresses
  • Payment information (processed securely through third-party providers)
  • Order history and preferences
  • Device information (IP address, browser type, cookies)

How We Use Your Information
We use your information to:

  • Process and deliver your orders
  • Communicate with you بشأن your order or inquiries
  • Improve our website and customer experience
  • Prevent fraud and ensure security
  • Send updates or promotional offers (only if you opt-in)

Sharing Your Information
We only share your information with trusted third parties necessary to run our business, such as:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and analytics tools

We do not sell or rent your personal information to third parties.

Cookies
Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies in your browser settings if you prefer.

Data Security
We take appropriate measures to protect your personal data from unauthorized access, misuse, or disclosure.

Your Rights (GDPR – Europe)
If you are located in Europe, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Request data portability

To exercise any of these rights, please contact us.

Data Retention
We retain your information only as long as necessary to fulfill orders and comply with legal obligations.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.