FAQs

1. What is Urban Hub?
Urban Hub is an online store offering high-quality print-on-demand products like t-shirts, hoodies, mugs, canvas art, and candles with ready-made, stylish designs.

2. Do you offer custom designs?
No, we currently focus on pre-designed products. All items feature carefully created designs ready for you to purchase instantly.

3. Where do you ship?
We ship across Europe, ensuring reliable delivery to most countries within the region.

4. How long does shipping take?
Shipping times typically range from 5–10 business days, depending on your location.

5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.

6. What materials are your products made from?
We use high-quality materials to ensure durability, comfort, and a premium feel across all our products.

7. Can I return or exchange my order?
Yes, we accept returns or exchanges for damaged or incorrect items. Please contact our support team within a few days of receiving your order.

8. What if my product arrives damaged?
If your item arrives damaged, please reach out to us with photos, and we will arrange a replacement or refund.

9. How can I contact customer support?
You can contact us via email, and our support team will get back to you as soon as possible.

10. Are your designs exclusive?
Yes, our designs are thoughtfully created to be unique and aligned with modern trends, giving you something special to wear or display.